Business Development Officer (Hospitality and wellness)
Location: Victoria Island, Lagos
Employment Type: Full-time
Role Summary
- The BD Executive drives the growth of home and mobile spa services by acquiring new clients, generating bookings, and sourcing qualified service providers.
- This role is revenue-focused, target-driven, and ensures the organization can scale operations to meet service demand.
Key Responsibilities
Business Development & Lead Generation:
- Identify and target potential clients across hotels, households, offices, events, and lifestyle segments.
- Build and maintain a strong pipeline of new customers and service opportunities.
- Prepare and deliver persuasive proposals and presentations for spa services.
- Monitor market trends, competitor offerings, and customer preferences to inform strategy.
Service Provider Sourcing & Recruitment:
- Source, identify, and recruit qualified spa therapists and wellness professionals to meet projected service demand.
- Ensure recruited service providers meet spa’s minimum quality and skill
- requirements.
- Hand over recruited service providers to the Provider Success Executive for onboarding, scheduling, and engagement.
Client Acquisition & Revenue Growth:
- Convert leads into bookings for home spa services.
- Upsell value-added services, packages, and wellness programs.
- Achieve and exceed monthly/quarterly/annual revenue targets.
- Support promotional campaigns and activations to attract new clients.
Sales Reporting & Execution:
- Maintain accurate CRM records and track client bookings and revenue performance.
- Provide weekly pipeline updates and monthly performance reports.
- Track conversion rates and deal cycle times to optimize business development efforts.
- Assist in planning and executing campaigns, activations, and events
Client Communication & Engagement:
- Respond promptly to client inquiries and provide necessary support.
- Maintain strong client relationships to encourage repeat bookings and loyalty.
- Ensure consistent follow-up and communication throughout the service experience.
Key Performance Indicators (KPIs)
- Monthly and quarterly revenue achieved vs. target
- Number of bookings secured
- Repeat customer rate
- Number of qualified service providers sourced/recruited
- Pipeline value ≥ 3–5x revenue target
- Number of hotel partners signed
Ideal Candidate Profile
- 2–5 years’ experience in sales, business development, or recruitment.
- Proven ability to generate leads, close deals, and recruit talent for service operations.
- Strong communication, negotiation, and relationship management skills.
- Self-motivated, target-driven, and able to work independently.
- Knowledge of wellness, spa, or lifestyle services is an advantage.
Proposed Salary
300,000 – 350,000 Monthly Net.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: staffrecruit15@gmail.com using the job title as the subject of the email.