Senior Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Description
- Initiate outbound calls or messages to clients as per distribution, fostering strong and positive relationships.
- Acquire comprehensive job knowledge to efficiently address customer queries, promptly resolving issues within specified timeframes to enhance customer satisfaction and retention.
- Collaborate with development engineers to troubleshoot customer issues and provide real-time technical support.
- Proactively identify, summarize, and verify potential issues through client feedback, facilitating resolution through relevant departments or suggesting effective solutions for business optimization.
- Organize training and competitor studies.
- Undertake occasional tasks delegated by supervisors.
Job Requirements
- Proficiency in English (Fluent in spoken and written, C1 Level).Fluency in Hausa, Yoruba, and Igbo is highly advantageous.
- Excellent verbal and written communication skills to effectively engage with a diverse customer base.
- Strong problem-solving abilities to efficiently address customer inquiries and resolve issues.
- Demonstrated empathy and patience to maintain positive customer interactions, even in challenging situations.
- At least 6 years of experience in sales, customer service, or a retention-focused role.
- At least 1 year in a leadership role with a proven track record of meeting or exceeding targets.
- Familiarity with the target audience and market to tailor interactions and solutions accordingly.
- Knowledge of trading and investment concepts and platforms to effectively assist customers with their queries.
- Ability to adapt quickly to changes and follow company SOPs to ensure smooth operations.
- Professional manners and strong communication skills to represent the company effectively.
- Proven data analysis and quality control skills.
- Collaborative mindset to work effectively with team members and contribute to collective goals.
- Personal laptop for work is mandatory.
Salary
N200,000 - N300,000 / month.
Application Closing Date
27th May, 2026.
How to Apply
Interested and qualified candidates should send their CV and a cover letter outlining their relevant experience to: yilwon@tradev-group.com using the job title as the subject of the mail.
Note: Only qualified candidates would be contacted.