Abuja, Abuja Federal Capital Territory, Nigeria
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Posted 2 weeks ago
Full-time
On-site
Admin Officer
Job Description
Front Desk Officer
Location: Abuja
Job Type: Full-time
Summary
We are seeking a smart, organized, and customer-focused Front Desk Officer to join our client team.
The candidate will be the first point of contact for customers, ensuring excellent service delivery while managing front desk operations efficiently in a fast-paced laundry business environment.
Job Description
Welcome and attend to customers in a friendly and professional manner
Receive, tag, and document laundry items accurately
Issue receipts and manage order tracking systems
Handle customer inquiries, complaints, and service requests promptly
Coordinate with laundry and delivery teams to ensure timely processing of orders
Manage cash, POS transactions, and daily sales records
Answer phone calls, respond to messages, and provide service information
Maintain cleanliness and organization of the front desk area
Keep records of customer details and service history.
Qualifications
Minimum of OND/HND/BSc in any relevant field
2–3 years’ experience in a customer service or front desk role (experience in laundry or retail is an advantage)
Strong communication and interpersonal skills
Basic computer knowledge and familiarity with POS systems
Good organizational and multitasking abilities
Ability to work with minimal supervision
Professional appearance and positive attitude.
Key Skills:
Customer service excellence
Attention to detail
Time management
Problem-solving skills
Team collaboration.
Working Conditions:
Must be willing to work weekends and shifts where necessary