Customer Service Representative
Location: Lagos
Employment Type: Full-time
Summary
- A leading Real Estate Company located in Omole Phase 1, Ikeja, Lagos requires the services of a Customer Service Representative.
Responsibilities
- Serve as the primary point of contact for clients
- Handle inquiries, complaints, and service requests in a timely and professional manner
- Oversee daily estate operations and functionality
- Coordinate maintenance, repairs, and facility services
- Supervise routine inspections of properties and common areas
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out in order to answer questions professionally
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements & Qualifications
- Minimum of HND / B.Sc Degree in Estate Management, Business Administration, or related fields
- 2 - 4 years’ experience in customer service, estate, or property management
- Strong interpersonal and communication skills
- Ability to handle complaints and resolve issues effectively
- Good organizational and multitasking abilities
- Basic knowledge of facility/estate management practices
- Proficiency in MS Office tools
- Proximity to Ikeja or its environs is an added advantage.
Application Closing Date
21st May, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hr.lexshieldpropertiesltd@gmail.com using the Job Title as the subject of the email.