Operation Manager - Genesis Hotels (Female)
Location: Port Harcourt, Rivers
Employment Type: Full-time.
Job Summary
- A Hotel Operations Manager oversees daily activities, including front office, housekeeping, maintenance, and food & beverage, to ensure high guest satisfaction, efficient service, and profitability.
- They manage staff rotas, handle guest complaints, maintain safety standards, and monitor budgets to optimize revenue.
Key Responsibilities
- Operational Oversight: Manage daily hotel operations, including front office, housekeeping, and F&B to ensure seamless service.
- Guest Service Excellence: Proactively handle guest complaints, monitor feedback, and maintain high service standards to improve online reviews.
- Staff Leadership: Recruit, train, lead, and schedule staff across departments, ensuring compliance with brand standards and fostering a positive work environment.
- Financial Management: Manage operational budgets, control costs, monitor revenue streams, and ensure par levels for supplies (linens, amenities) are maintained.
- Safety & Compliance: Conduct regular safety audits, fire walks, and ensure compliance with health and safety regulations.
- Maintenance & Improvement: Coordinate scheduled maintenance, refurbishments, and respond to facility issues.
Requirements & Skills
- Experience: Usually 3–5 years in a 3–5 star hotel, with experience as a Deputy Manager, Asst. Operations Manager, or similar role.
- Education: Degree or diploma in Hospitality Management or related field preferred.
- Leadership: Strong leadership, communication, and team management skills.
- Technical Skills: Proficiency in Property Management Software (PMS) and MS Office.
- Problem-Solving: Ability to work under pressure and resolve guest problems efficiently.
- Flexibility: Availability to work weekends, holidays, and evenings
Application Closing Date
7th May, 2026.
How to Apply
Interested and qualified candidates should send their CV to: vacancies@genesisgroupng.com using the job title as the subject of the mail.