Customer Service Representative
Location: Mobil Ring Road, Ibadan - Oyo
Employment Type: Full-time
Job Duties and Responsibilities
- Receive and process online orders
- Update and manage the company’s website and social media pages
- Convert leads into actual sales
- Liaise with and manage courier companies
- Develop and maintain an updated customer/vendor lists
- Answer and direct phone calls
- Organize and prepare for exhibitions and outdoor sales events
- Assist in the preparation of regularly scheduled reports
- Handle customer enquiries and complaints
- Establish, develop and maintain positive business and customer relationships
- Work in line with company policy to achieve set sales targets and outcomes within schedule
- Send weekly email blasts, WhatsApp messages, bulk SMS
- Closely monitor online trends and inventory
- Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory
- Answer first line queries and complaints from customers.
- Report discrepancies and problems to the Operations Manager
- Give advice and guidance on product selection to customers.
- Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
- Working within established guidelines, particularly with product lines.
- Work with management to organize and execute online sales campaigns
- Perform all other duties as assigned
Job Requirements
Educational Qualification:
- HND or BSC in any related discipline preferably marketing, business and finance.
- 1-2 years experience in an ecommerce role
- Experience with sales targets
- Skills and Abilities
- Good customer service skills
- Good networking, prospecting and closing skills
- High level of professionalism
- Result-oriented team player with exceptional motivation and interpersonal skills.
- Relationship management skills and openness to feedback
- Excellent selling, communication and negotiation skills
- Good written and verbal communication skills
- Able to work in a fast-paced environment
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills.
Application Closing Date
15th June, 2026.
How to Apply
Interested and qualified candidates should send their CV to: qualitytalentzone@gmail.com using the Job Title as the subject of the email.