Customer Support Representative

Customer Support Representative

Location: Ikorodu, Lagos

Job Summary

• Consultify Hub Limited is seeking a friendly, professional, and customer-focused Customer Support Representative to join our growing team.

Responsibilities

• Respond to customer inquiries via phone, email, and platforms like WhatsApp and Instagram
• Handle customer complaints and provide timely solutions
• Provide accurate information about products and services
• Process orders and track customer requests
• Maintain proper records using tools like Microsoft Excel
• Follow up with customers to ensure issues are resolved
• Escalate complex issues to the appropriate department

Required Skills:

• Excellent communication skills (written and verbal)
• Strong problem-solving ability
• Good listening skills and patience
• Ability to handle difficult customers calmly
• Basic computer/smartphone proficiency
• Time management and ability to multitask
• Attention to detail
• Teamwork and collaboration skills.

Application Closing Date

2nd June, 2026. 

How to Apply

Interested and qualified candidates should send their CV to: hr.consultifyhublimited@gmail.com using the Job Title as the subject of the email.