Customer Services Personnel
Location: Utako, Abuja (FCT)
Employment Type: Full-time
Job Summary
- The Customer Service Personnel will serve as the first point of contact for customers, ensuring a positive service experience.
- The ideal candidate will handle inquiries, provide accurate information, resolve complaints, and maintain a friendly and professional attitude at all times.
Key Responsibilities
- Attend to customer inquiries via phone calls, messages, emails, and in-person visits.
- Provide timely and accurate information about products and services.
- Resolve customer complaints with professionalism and escalate issues when necessary.
- Manage and update customer records and reports.
- Maintain a clean and organized customer service desk.
- Follow up with customers to ensure satisfaction.
- Support other departments when customer-related issues arise.
- Ensure excellent service delivery that promotes customer retention.
Requirements
- OND / NCE / HND / BSc Degree in any relevant field.
- Proven experience in customer service or a similar role is an added advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and work under pressure.
- Proficiency in basic computer applications (MS Word, Excel, email).
- Friendly, patient, and professional attitude.
Additional Skills:
- Ability to work well in a team.
- Strong customer-focused mindset.
- Good organizational and time-management skills.
Application Closing Date
30th May, 2026.
How to Apply
Interested and qualified candidates should send their CV and Cover Letters to: recruitment@domeoresources.org using "constumer service personnel-Abuja"as the subject of the email.
Note: Only shortlisted candidates will be contacted.