Guest Experience Officer
Location: Utako, Abuja (FCT)
Employment Type: Full-time
Job Summary
- The Guest Experience Officer is responsible for ensuring that every guest enjoys a smooth, welcoming, and memorable experience. The role involves providing exceptional customer service, responding to guest inquiries, managing complaints professionally, and coordinating with different departments to maintain high service standards.
Key Responsibilities
- Welcome guests warmly and ensure a seamless check-in and check-out process.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Maintain accurate records of guest interactions and feedback.
- Coordinate with housekeeping, front desk, and other departments to meet guest needs.
- Ensure guests are comfortable and satisfied throughout their stay.
- Address complaints tactfully and escalate issues when necessary.
- Promote hotel services, facilities, and special offers.
- Monitor guest satisfaction and follow up to ensure issues are resolved.
- Maintain a high level of professionalism and hospitality at all times.
Requirements
- Candidates should possess an HND/BSc in Hospitality, Management, or a related field with 1 year experience
- Proven experience in customer service or guest relations is an added advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in basic computer applications.
- Friendly, well-presented, and customer-focused.
Salary
N112,000 / Month.
Application Closing Date
30th May, 2026.
How to Apply
Interested and qualified candidates should send their CV and Cover Letters to: recruitment@domeoresources.org using the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.