Experienced Customer Service Executive
Locations Abuja (FCT), Lagos, and Rivers
Employment Type: Full-time
Job Description
- This role will oversee our CRM systems, ensuring a personalized and seamless experience for our diverse clientele by developing and executing strategies that enhance customer relationships, improve engagement, and drive business growth. Knowledge of IT skills is a plus.
Responsibilities
- Develop and execute CRM strategies to enhance engagement, retention, and business growth while ensuring alignment with the organization’s objectives.
- Enhance customer engagement and personalization by utilizing data-driven insights to create personalized communication and improve customer journeys for diverse client segments.
- Analyze CRM metrics including customer engagement, retention, and lead conversion, providing actionable insights for continuous improvement.
- Leverage CRM-driven feedback loops to drive product/service enhancements and improve overall customer experience.
Requirements
- Must have a B.Sc. or HND in Mass Communication, Social Sciences, Marketing or related fields.
- Must possess 3 years or more working in the Customer Service department
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Deep commitment to ensuring customers are satisfied, engaged, and deriving maximum value from the company's services.
- Ability to manage escalated situations and resolve customer complaints in a calm, constructive, and timely manner.
Application Closing Date
19th May, 2026.
How to Apply
Interested and qualified candidates should send their applications to: info@lagosdataschool.com using the job title as the subject of the mail.