Front Desk Officer
Location: Utako, Abuja (FCT)
Employment Type: Full-time
Description
- We are seeking a highly skilled and enthusiastic Front Desk Officer to join our hospitality team.
- As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient check-in and check-out processes.
Key Responsibilities
- Greet and welcome guests, respond to their inquiries and resolve any issues promptly
- Manage room assignments, check-in, and check-out processes
- Handle guest registrations, payments, and departures
- Maintain accurate records of guest information, room assignments, and billing
- Provide information on hotel services, facilities, and local attractions
- Coordinate with other departments to ensure seamless service delivery
- Handle guest complaints and concerns with professionalism and courtesy
- Maintain a clean and organized front desk area
- Perform other duties as assigned by the Front Desk Manager.
Requirements
- Must have a Degree in any relevant field
- Must have at least two years of experience working in a hospitality company.
- Must reside in Abuja, preferably around Utako
- Excellent communication, interpersonal, and customer service skills
- Ability to work in a fast-paced environment and multitask
- Proficiency in hotel software and systems (e.g., Property Management System)
- Strong problem-solving and conflict resolution skills
- Ability to maintain confidentiality and handle sensitive information
- Flexibility to work varying shifts, including nights, weekends, and holiday.
Application Closing Date
31st May, 2026.
How to Apply
Interested and qualified candidates should send their CV to: careers@najirealties.ng using the job title as the subject of the mail.