Service Desk Officer
Location: Victoria Island, Lagos
Employment type: Full-time
Job Description
- Provide 1st level IT support for all IT support group and escalate where necessary.
- Carry out safety checks, daily on computers hardware and maintain computer systems and networks.
- Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults replace parts as required, provide support, including procedural documentation and relevant reports.
- Set up new users' accounts and profiles and deal with password issues on Active Directory (AD)
- Install and configure computer hardware operating systems and applications.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Maintain IT Documentation (IT asset/inventory management.)
- Regular interactions with staff via emails, phone calls and face-to-face, to help set up systems or resolve issues.
- Escalate Advanced Cases i.e. Tier 2 and Tier 3 support
- Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults
Qualifications
- BSc / HND / OND in a Technical related field
Additional Information:
- In-depth knowledge of hardware and software
- Up-to-date knowledge of the latest IT and software trends
- Strong customer service ethos
- Ability to work well with people
- Strong communications skills
- Excellent organisational skills
- Ability to quickly establish good working relationships with clients
- Willingness to sometimes work odd hours
- Patience
- Logical reasoning.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online