Customer Service Representative
Location: Transekulu, Enugu
Employment Type: Full-time
Description
- We are seeking a smart, detail-oriented, and customer-focused individual to join our Enugu Branch as a Customer Service Representative.
- The ideal candidate will be responsible for managing customer interactions, processing shipments, and ensuring smooth daily branch operations.
Key Responsibilities
- Attend to walk-in customers and respond promptly to online enquiries (calls, WhatsApp, etc.).
- Provide accurate information about shipping rates, timelines, and company services.
- Conduct proper inspection of items received and report any defects or irregularities immediately.
- Efficiently process, pack, and prepare shipments with accuracy.
- Prepare required shipping documentation and ensure compliance with company procedures.
- Monitor and track shipments, ensuring customers receive timely updates.
- Maintain organized records of customer transactions and branch activities.
- Support daily operational activities at the branch.
Qualifications & Requirements
- B.Sc. in any discipline.
- 1–3 years of experience in customer service, logistics, or a related role.
- Must reside within or close to Transekulu / Nike Lake Road / Enugu axis.
- Strong communication and interpersonal skills.
- Basic knowledge of Microsoft Excel is an added advantage.
- Ability to multitask effectively.
Application Closing Date
25th May, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hr@myafrimall.com using “CSR – Enugu Branch” as the subject of the email.