Customer Service Representative
Location: Lifecamp, Abuja (FCT)
Employment Type: Full-time
Job Summary
- We are seeking to hire a customer care representative who will be responsible for managing customer interactions, handling online food orders through platforms such as Glovo, resolving complaints, and ensuring excellent customer satisfaction.
- The role requires strong communication skills, attention to detail, and the ability to coordinate effectively with kitchen, dispatch, and delivery teams to ensure timely and accurate order fulfillment.
Key Responsibilities
- Receive and respond to customer inquiries via phone calls, WhatsApp, social media, and online delivery platforms.
- Manage and process customer orders on Glovo accurately and promptly.
- Confirm orders, delivery details, payment status, and special customer requests.
- Coordinate with the kitchen and dispatch team to ensure timely preparation and delivery of orders.
- Monitor incoming online orders and track delivery progress.
- Handle customer complaints professionally and escalate unresolved issues when necessary.
- Maintain proper records of customer interactions, orders, complaints, and feedback.
- Provide customers with information about menu items, pricing, promotions, and delivery timelines.
- Ensure high levels of customer satisfaction and positive customer experience.
- Follow up with customers when necessary to ensure service quality.
- Assist in managing reviews and ratings on online delivery platforms.
- Support daily administrative and customer service operations as assigned.
Salary
N80,000 - N100,000 per month.
Application Closing Date
25th May, 2026.
How to Apply
Interested and qualified candidates should send their Application to: mmtconsults@gmail.com using the Job Title as the subject of the email.