General Manager
Location: Abuja (FCT)
Reports to: Executive Management / Board of Directors
Direct Reports: Heads of Departments (Finance, Operations, Marketing, Security, Kitchen, Facility, Customer Experience)
Main Function
- The General Manager is responsible for providing strategic leadership and overseeing the overall operations, growth, and profitability of the business.
- The role ensures operational excellence, exceptional customer experience, strong team performance, and achievement of organizational goals.
Role Responsibilities
- Oversee daily business operations to ensure efficiency and service excellence across all departments.
- Develop and implement strategic plans to drive growth, profitability, and operational sustainability.
- Supervise department heads and ensure alignment with organizational goals.
- Monitor financial performance, budgets, revenue targets, and cost control initiatives.
- Ensure exceptional customer service standards and overall client satisfaction.
- Develop and enforce operational policies, procedures, and service standards.
- Identify business opportunities, partnerships, and expansion strategies.
- Lead recruitment, staff development, performance management, and succession planning.
- Ensure compliance with legal, regulatory, health, and safety standards.
- Provide regular performance reports and strategic recommendations to executive management.
Qualifications and Requirements
Education and Certifications:
- Bachelor’s degree in Business Administration, Hospitality Management, or related field.
Experience;
- 4-5 years’ experience in business management or operations leadership.
- Must have prior experience in hospitality, restaurant, lifestyle, or related service industries.
- Proven experience managing multiple departments and large teams.
Core Competencies:
- Strategic Leadership
- Financial & Business Management
- Operations Management
- Decision-Making & Problem-Solving
- Team Leadership & Performance Management
- Communication & Stakeholder Management
- Customer Experience Management.
Application Closing Date
30th May, 2026.
Method of Application
Interested and qualified candidates should forward their CV to: recruitment@domeoresources.org using "General Manager Abuja" as the subject of the email.
Note: Only shortlisted candidates will be contacted.