Operations Manager
Location: Lagos
Employment Type: Full-time
Job Summary
- Reporting to the Founder, you will take full ownership of day-to-day operations across the workshop and front office, manage staff performance, ensure processes are followed, and maintain smooth business operations with minimal supervision.
- This role requires someone accountable, takes initiative and has good people management skills.
Job Responsibilities
Operations Management:
- Oversee daily workshop and office operations end-to-end
- Ensure jobs move efficiently from intake to completion and delivery
- Maintain and improve operational processes and workflows
- Track turnaround times and enforce deadlines
- Monitor inventory (materials, tools, products) and manage restocking
Team Management:
- Supervise artisans, customer service staff, and operations support staff
- Set clear daily and weekly targets and ensure accountability
- Monitor productivity and quality of work
- Address performance issues promptly and professionally
- Coordinate staff schedules, attendance, and task allocation
Reporting & Structure;
- Prepareweekly operational reports(jobs completed, pending, issues, stock levels)
- Maintain clear records and tracking systems (spreadsheets, logs, job trackers)
- Ensure SOPs are followed consistently
Customer & Service Oversight (Limited Direct Contact)
- Oversee customer service standards without excessive direct handling
- Step in only when escalation is required
- Ensure customer communications are professional, timely, and aligned with brand
Problem Solving & Ownership:
- Identify operational problems and resolve them independently
- Make practical decisions in the best interest of the business
- Reduce reliance on the Founder for routine issues
Requirements
- Minimum of 5 years of experience in luxury service or operations.
- Experience managing artisans, technical teams, or service-based businesses is an advantage
- Strong leadership and people management skills
- Highly organised, structured, and process-driven
- Able to work independently and take full ownership of responsibilities
- Excellent written and verbal communication
- Comfortable using spreadsheets, task trackers, and basic reporting tools.
Application Closing Date
27th May, 2026.
How to Apply
Interested and qualified candidates should send their CV to: info@sunroseconsulting.com using the job title as the subject of the email.