Customer Service Officer
Location: Ikoyi, Lagos
Employment Type: Full-time
Work Location: On-site
Industry: Automobile / Auto Parts & Engines
Job Summary
- We are seeking a courteous, professional, and customer-focused Customer Service Officer to manage customer enquiries and ensure an excellent customer experience throughout the sales process.
- The successful candidate will serve as a key point of contact for customers, providing information about automobile parts and engines, following up on enquiries and orders, resolving customer concerns, and coordinating with the sales and operations teams to ensure customer requests are handled efficiently.
Key Responsibilities
- Respond promptly and professionally to customer enquiries via phone, WhatsApp, email, social media, and other communication channels.
- Welcome and attend to customers visiting the company's office.
- Provide customers with accurate information about available parts, engines, prices, specifications, and product compatibility.
- Understand customer needs and direct technical or sales enquiries to the appropriate team member where necessary.
- Follow up with customers on enquiries, quotations, orders, payments, and deliveries.
- Maintain accurate and up-to-date customer records.
- Handle customer complaints and concerns professionally and escalate unresolved issues appropriately.
- Coordinate with the sales, inventory, and operations teams to ensure customer requests are fulfilled.
- Keep customers informed about order status, product availability, and delivery timelines.
- Conduct post-sale follow-ups to confirm customer satisfaction.
- Maintain a professional and positive attitude when dealing with difficult or demanding customers.
- Monitor recurring customer complaints and provide feedback to management.
- Assist in maintaining an organised customer database.
- Support customer retention initiatives and encourage repeat business.
- Prepare basic customer service reports when required.
- Perform other duties assigned by management.
Key Performance Indicators
- Customer satisfaction.
- Response time to customer enquiries.
- Customer complaint resolution.
- Follow-up completion rate.
- Accuracy of customer records.
- Quality and professionalism of customer interactions.
- Customer retention and repeat purchases.
Requirements
- OND, HND, or Bachelor's degree in Business Administration, Marketing, Mass Communication, or a related field.
- 1–2 years of customer service experience, preferably in automobile, retail, sales, or a related industry.
- Excellent verbal and written communication skills.
- Strong telephone and WhatsApp communication skills.
- Good customer service and interpersonal skills.
- Proficiency in Microsoft Office and basic computer applications.
- Ability to remain calm, patient, and professional when handling complaints.
- Good organisational and record-keeping skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic knowledge of automobile parts and engines is an advantage.
- Must be courteous, presentable, proactive, attentive to detail, and customer-oriented.
Salary
N150,000 Monthly.
Application Closing Date
5th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: talent@smartpartnersng.com using the Job Title as the subject of the email.