Social Media / Customer Service Manager
Location: Lagos
Employment Type: Full-time
Work Mode: Remote with occasional physical presence for content creation
Industry: Health & Wellness
Job Summary
- We are seeking a Social Media & Customer Service Manager to manage the company’s social media presence, WhatsApp Business, customer enquiries, and day-to-day client communication.
- The ideal candidate should be creative, organised, customer-focused, and an excellent communicator, with the ability to engage customers professionally, manage orders and follow-ups, create engaging content, and represent the brand positively across digital platforms.
Key Responsibilities
Social Media Management:
- Manage and maintain the company’s social media platforms and online presence.
- Create, schedule and publish engaging content that aligns with the brand’s identity and target audience.
- Respond to comments, direct messages, mentions and other customer interactions across social media platforms.
- Monitor social media trends and identify opportunities to increase engagement, reach and brand visibility.
- Develop content ideas around health, wellness, supplements, products, customer education and promotions.
- Monitor audience engagement and provide regular updates on social media performance.
Content Creation & Brand Promotion:
- Create engaging photo, video and short-form content for social media platforms.
- Participate in occasional physical content shoots and brand activities
- Develop creative content concepts that showcase the company’s products and communicate their value effectively.
- Ensure all content published maintains the company’s brand image and communication standards.
Customer Service & WhatsApp Management:
- Manage the company’s WhatsApp Business account and respond promptly to customer enquiries.
- Provide accurate and professional information about products, availability, pricing, delivery and ordering processes.
- Handle customer questions, complaints and concerns professionally and ensure appropriate resolution.
- Follow up with customers regarding enquiries, abandoned orders, pending payments and completed purchases.
- Build positive customer relationships and encourage repeat purchases through excellent service.
Orders, Sales & Customer Follow-Up:
- Receive and process customer orders through WhatsApp and social media channels.
- Coordinate with relevant team members to ensure orders are properly processed and delivered.
- Identify sales opportunities during customer interactions and recommend suitable products where appropriate.
- Maintain accurate records of customer enquiries, orders and follow-ups.
Reporting & Administration:
- Track customer enquiries, orders, complaints and follow-ups.
- Monitor social media engagement and customer response patterns.
- Provide regular reports on social media activities, customer feedback and notable issues.
- Keep customer information and communication records organised and up to date.
- Gather customer feedback and communicate recurring concerns or suggestions to management.
Requirements & Qualification
- Minimum of OND in Marketing, Mass Communication, Business Administration, Public Relations, or a related field.
- Minimum of 3 years of relevant experience in social media management, customer service, digital marketing or a related role.
- Proven experience managing WhatsApp Business and handling customer enquiries.
- Strong social media management skills with a good understanding of platforms such as Instagram, TikTok, Facebook and WhatsApp.
- Experience in skincare, wellness, health supplements, beauty or consumer brands would be an added advantage.
- Experience handling orders, complaints and customer follow-ups is an added advantage.
- Strong content creation skills, including basic photography and video creation/editing.
- Creative, organised, proactive and customer-focused.
Salary
N150,000 - N200,000 / month.
Application Closing Date
9th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: contact@bonzeeconsulting.com using the Job Title as the subject of the email.