Customer Service Manager
Location: Lekki Ajah, Lagos
Employment Type: Full-time
Job Summary
- The Customer Service Manager will lead and manage the day-to-day operations of the Customer Services Department, ensuring the delivery of consistently high-quality service to internal and external customers by implementing the customer service strategy, managing customer enquiries and order processing, monitoring service performance, and driving continuous improvement.
Key Responsibilities
- Lead and manage the day-to-day operations of the Customer Services Department.
- Implement the company’s Customer Service strategy and ensure alignment with departmental and business objectives.
- Oversee the accurate and timely processing of customer quotations, orders, and order confirmations.
- Manage staffing, training, coaching, and performance to ensure the team delivers efficient and exceptional customer service.
- Establish and monitor service standards, performance targets, and KPIs.
- Drive continuous improvement initiatives across customer enquiries and order processing.
- Promote effective communication and collaboration across the Customer Services function.
- Foster a positive, motivated, and high-performing team environment.
- Support change management and process improvement initiatives to enhance customer experience and operational efficiency.
Requirements
- Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of recent and proven experience in a B2B or B2C customer service environment, including at least 3 years in a senior customer service or customer relations management role.
- Experience gained within a manufacturing or wholesale environment is an advantage.
- Proven experience in a quick response, high fluctuating, customer driven industry.
- Demonstrated experience in change management, process improvement, or continuous improvement initiatives.
- Strong experience in resource planning, organizing, team management, problem-solving and performance management.
- Strong customer focus with excellent communication and interpersonal skills.
- High level of accuracy and attention to detail.
- Proficiency in Microsoft Office packages and CRM/customer service platforms such as Zendesk, Freshdesk, Zoho Desk, Gorgias, or similar systems.
- Experience handling customer enquiries through email, live chat, WhatsApp, telephone, and social media.
- Preferably male candidates (for gender balance).
- Proximity to Lekki is Imperative.
Salary
N350,000 – N450,000 Monthly.
Application Closing Date
7th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: careers@aureole.ng using ''Customer Service Manager'' as the subject of the mail.