Title: Customer Service Officer
Location: Lekki Epe Expressway, Ikota - Lagos
Job type: Full-time
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat and other channels.
- Provide accurate information about products, services and company policies.
- Resolve customer complaints and ensure satisfaction.
- Record and update customer information in the system.
- Identify customer needs and escalate issues when necessary.
Requirements
- Candidates should possess OND/HND or Bachelor's Degree in any discipline.
- 1-3 years experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office and CRM tools is a plus.
- Strong problem-solving skills and a customer-first attitude.
- Ability to multitask and work in a fast-paced environment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should submit their Resume and Cover Letter to: careers@zuwah.com using the Job Title as the subject of the email.