Operations Intern

Operations  Intern 

Location: Lagos (Hybrid)

Employment Type: Full-time

Role Overview

• The Operations Intern will support the day-to-day operational activities of the company, including transaction monitoring, customer support coordination, reconciliation, compliance checks, reporting, and process documentation.
• The ideal candidate is organized, detail-oriented, analytical, willing to learn, and able to work effectively in a fast-paced fintech environment.

Key Responsibilities

Transaction Operations:

• Assist in monitoring and processing customer transactions across company products and services.
• Track transaction inflows and outflows and flag delays or discrepancies.
• Assist with investigating transaction-related issues and escalating unresolved cases.
• Support transaction reconciliation and maintenance of accurate operational records.
• Monitor transactions for exceptions and promptly escalate issues to the appropriate team members.
• Assist with transaction and settlement-related documentation.

Customer Support & Service Operations:

• Support the Customer Success team in resolving customer operational issues and inquiries.
• Assist with customer account updates and verification requests.
• Monitor support tickets and help ensure customer requests are attended to within established timelines.
• Follow up on outstanding customer-related operational issues.
• Maintain accurate records of customer requests, resolutions, and escalations.

Compliance & Risk Support:

• Assist with customer verification and KYC processes.
• Support the review of customer and transaction information in line with internal procedures.
• Flag unusual transactions or activities for review by the appropriate team.
• Assist in maintaining compliance and operational documentation.
• Support the preparation of documents and records required for internal reviews and audits.

Operational Reporting:

• Assist in preparing daily, weekly, and monthly operational reports.
• Update and maintain operational trackers and spreadsheets.
• Record and organize information relating to transactions, settlements, reconciliations, and escalations.
• Support the tracking of key operational metrics.
• Assist with basic data analysis and identification of operational trends or discrepancies.

Process & Documentation Support:

• Assist in documenting operational procedures and workflows.
• Support the maintenance and updating of standard operating procedures (SOPs).
• Identify recurring operational issues and bring them to the attention of supervisors.
• Assist with testing and implementation of new operational tools and systems.
• Support process improvement and automation initiatives as assigned.

Cross-Functional Collaboration:

• Work closely with the Operations, Customer Success, Compliance, Finance, Product, and Technology teams.
• Support communication and coordination between teams on operational matters.
• Assist with operational projects and initiatives as assigned.
• Coordinate with relevant internal teams to ensure timely resolution of operational issues.

Requirements

• Bachelor's Degree in Business Administration, Finance, Economics, Operations Management, or a related field.
• 0–1 year of experience in Operations, Customer Support, Banking, Fintech, or a related field.
• Fresh graduates are encouraged to apply.
• Strong attention to detail and willingness to learn.
• Good written and verbal communication skills.
• Basic to intermediate proficiency in Microsoft Excel and Google Sheets.
• Good organizational and time-management skills.
• Ability to follow established processes and meet deadlines.
• Strong problem-solving and critical-thinking abilities.
• Ability to work effectively in a fast-paced environment.
• Basic knowledge of fintech operations, payments, foreign exchange, or financial services is an added advantage.

Key Competencies:

• Attention to Detail
• Willingness to Learn
• Accountability
• Organization
• Time Management
• Communication Skills
• Problem-Solving
• Analytical Thinking
• Team Collaboration
• Adaptability
• Initiative
• Process Discipline.

Salary

N100,000 per month.

Application Closing Date

10th September, 2026.

How to Apply

Interested and qualified candidates should forward their CV / Resume to: esther.alabi@expedier.co using the job title as the subject of the mail.