: Customer Service / Front Desk Officer
Location: Idu, Berger Yard - Abuja
Employment Type: Full-time
Job Description
- Serve as the first point of contact for customers and visitors, handle enquiries, support sales activities, manage communications and deliver an excellent customer experience.
Key Responsibilities
- Welcome customers and visitors professionally.
- Respond to enquiries through phone, WhatsApp, email and other channels.
- Provide basic information about products and services.
- Direct enquiries to the appropriate department.
- Record customer complaints and ensure follow-up.
- Support sales with enquiries and lead generation.
- Maintain customer records.
- Follow up on requests and outstanding enquiries.
- Manage incoming and outgoing calls.
- Maintain an organized reception area
- Schedule appointments and meetings where required.
- Ensure excellent customer service.
Requirements
- 1-3 years in customer service, front desk, reception, sales support, call centre or related role.
- Excellent verbal and written communication.
- Friendly, professional and customer-oriented.
- Strong interpersonal and listening skills.
- Good computer skills.
- Professional use of WhatsApp and email.
- Good organization and multitasking skills.
- Sales or technical-product experience is an advantage.
- Solar/renewable-energy knowledge is an added advantage.
Salary and Benefits
- Competitive salary.
- Professional working environment.
- Training and development.
- Career growth opportunities.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their updated CV to: Jehoasharenergyad@gmail.com using the Job Title as the subject of the email.
Note: For more information contact the recruiter on : 08131963698.