Job Title: IT Support Executive
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- The IT Support Executive will be responsible for managing and maintaining the company’s IT infrastructure, ensuring seamless system operations, and driving technology improvements to enhance efficiency and productivity.
- This role requires proactive problem-solving, a strong understanding of IT systems, and effective collaboration with various departments.
Duties & Responsibilities
IT Infrastructure Management:
- Install, configure, and maintain hardware and software systems.
- Monitor and maintain servers, networks, and workstations to ensure uninterrupted operations.
- Ensure data backups, disaster recovery systems, and security protocols are active and functional.
Technical Support:
- Provide technical support to staff, troubleshooting hardware and software issues.
- Manage IT helpdesk operations and respond to support tickets/queries promptly.
- Train employees on the effective use of technology tools, hardware, and business software.
System Optimization & Upgrades:
- Identify opportunities for system enhancements and execute upgrades to improve operational efficiency.
- Collaborate with vendors to procure, install, and configure new systems, hardware, and software licenses.
- Ensure all systems and business applications remain updated, patched, and running smoothly.
Network & Security Management:
- Monitor network performance, bandwidth, and ensure secure access to company systems.
- Implement cybersecurity measures to protect company infrastructure against data breaches, malware, and cyber threats.
- Regularly review and update IT security policies, access controls, and protocols.
Data Management & Reporting:
- Maintain company database systems, ensuring data accuracy, integrity, and confidentiality.
- Generate technical reports and analytics to support management decision-making.
- Administer and maintain cloud-based applications and collaborative platforms.
Process Improvement:
- Evaluate existing IT infrastructure workflows and recommend enhancements to boost organizational productivity.
- Support the implementation of automated processes to streamline repetitive tasks.
Compliance & Documentation:
- Ensure IT operations comply with relevant statutory data protection, security regulations, and industry standards.
- Create and maintain comprehensive IT documentation, including standard operating procedures, policies, and user manuals.
Educational Qualifications, Experience & Requirements
- Minimum of a Bachelor's Degree or HND in Computer Science, Information Technology, or a related discipline.
- 3–5 years of proven experience in IT support, infrastructure management, or a comparable technical role.
- Strong knowledge of IT systems administration, network protocols, and cybersecurity principles.
- Proficiency in system administration utilities, ERP software, and cloud-based services.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Effective verbal and written communication and interpersonal abilities.
- Demonstrated ability to prioritize tasks, handle multiple technical projects, and meet operational deadlines.
Application Closing Date
18th September, 2026.
Method of Application
Interested and qualified candidates should:
Click here to apply online