Call Center / Customer Support

Call Center / Customer Support Representative

Location: Ilupeju, Lagos

Employment Type: Full-time | On-site

About the Role

• We are looking to engage a smart, articulate, and customer-focused individual to serve as a Call Center / Customer Support Representative.
• This role is ideal for a graduate in the Social Sciences (particularly Psychology) who understands human behavior, active listening, and effective communication strategies.
• The successful candidate will manage incoming and outgoing calls, resolve client inquiries, de-escalate customer concerns, and maintain accurate interaction logs.
• You should be comfortable working in a fast-paced environment, possess strong verbal and written communication skills, and demonstrate high emotional intelligence when handling customer relationship management.

Key Responsibilities

• Handle inbound and outbound calls, inquiries, and customer feedback in a professional, courteous manner.
• Apply active listening and psychological/interpersonal principles to manage difficult calls and de-escalate customer complaints effectively.
• Maintain accurate records of customer interactions, inquiries, complaints, and resolution details in the CRM database.
• Follow up on customer requests, escalate complex queries and track issues to final resolution.
• Provide feedback on recurring customer issues and enhance the overall customer experience.
• Deliver detailed reports on daily/weekly call logs, resolution metrics, and customer feedback trends.

Requirements

• B.Sc. or B.A. in Psychology, Sociology, Mass Communication, or related Social Science fields.
• Minimum of Second Class Upper (2:1) degree classification.
• Minimum of 1 year Post-NYSC experience in customer service, telesales, call center, or client management operations.
• Exceptional verbal, written, and active listening skills with strong phone etiquette.
• Ability to work under pressure, maintain composure, and handle challenging interactions professionally.
• Strong problem-solving, empathy, and interpersonal conflict-resolution skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and customer service/CRM software.

Preferred Attributes:

• Strong emotional intelligence, empathy, and patience.
• High level of attention to detail and accurate data entry skills.
• Strong sense of ownership and follow-through on customer issues.
• Previous training or certifications in customer relationship management or telephone etiquette are an added advantage.

Location Preference:

• Applicants should reside within or around Ojota, Ikeja, Ketu, Palmgrove, Maryland, Gbagada, Oworonshoki, Yaba, Bariga, Oshodi, Ilupeju, Mushin, or nearby areas in Lagos.

Compensation

Competitive and attractive (Salary: N200,000 monthly).

Application Closing Date

7th October, 2026.

How to Apply

Interested and qualified candidates should send their CV and Cover Letter to: feijoalimited@gmail.com using the job title as the subject of the email.

Note: Applicants should reside within or around Ojota, Ikeja, Ketu, Palmgrove, Maryland, Gbagada, Oworonshoki, Yaba, Bariga, Oshodi, Ilupeju, Mushin, or nearby areas in Lagos.