Title: Customer Service / Operations & Admin Assistant
Location: Victoria Island, Lagos
Employment Type: Full-time
Work Schedule: Monday - Friday (9:00 am – 5:00 pm)
Job Summary
- We are seeking a smart, organised and responsible Customer Service / Operations & Admin Assistant to support the day-to-day operations
- The successful candidate will provide excellent customer service, support administrative and store operations, and assist with production activities when required.
- The ideal candidate should be friendly, proactive, detail-oriented, willing to learn and comfortable managing multiple responsibilities within a growing business.
Duties & Responsibilities
- Respond promptly and professionally to customer enquiries across WhatsApp, Instagram, phone calls and other customer service channels.
- Provide customers with accurate product information, recommendations and support with orders and general enquiries.
- Process customer orders and maintain accurate records to ensure orders are completed and delivered appropriately.
- Follow up with customers regarding orders, feedback and repeat purchases to support a positive customer experience.
- Handle customer complaints professionally and escalate complex issues to the Operations Manager when necessary.
- Maintain and update customer records and relevant databases accurately.
- Assist with inventory management, stock-taking and the maintenance of accurate stock records.
- Support the smooth day-to-day running of the store and ensure the workspace remains organised, clean and presentable.
- Provide administrative support, including documentation, filing and record-keeping.
- Coordinate with relevant team members to ensure customer orders are prepared, processed and fulfilled on time.
- Assist with the production, packaging, labelling and preparation of products when required.
- Support the preparation of products and orders for deliveries, corporate orders, events and other business activities.
- Help ensure that company procedures, operational guidelines and service standards are consistently followed.
- Carry out other reasonable administrative and operational duties required to support the smooth running of the business.
Qualifications & Competencies
- OND, HND or Bachelor’s degree in Business Administration, Management, Social Sciences or a related field.
- Previous experience in customer service, administration, retail or operations will be an advantage.
- Strong written and verbal communication skills.
- Basic computer literacy and the ability to use Microsoft Office and/or Google Workspace.
- Good organisational, administrative and record-keeping skills.
- Friendly, professional and customer-focused approach.
- Responsible, honest, dependable and attentive to detail.
- Ability to multitask, prioritise responsibilities and work effectively as part of a team.
- Willingness to learn and support different areas of the business when required.
- Proactive and able to work with minimal supervision.
Salary
N150,000 Monthly.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as the subject of the email.