IT Support Officer
Location: Victoria Island, Lagos
Employment Type: Full-time
About the Role
We are seeking a proactive and detail-oriented IT Officer to support Ceviant’s day-to-day technology operations.
This role is ideal for a motivated early-career professional eager to build hands-on experience across IT support, systems administration, user access management, and basic infrastructure operations.
What You Will Do
IT Support & End-User Assistance:
Provide first-line technical support to staff for hardware, software, network, and access-related issues.
Troubleshoot issues related to Windows systems, productivity tools, email, printers, and peripherals
Log, track, and resolve IT support tickets in line with defined SLAs.
Systems & Access Management:
Assist with user onboarding and offboarding (account creation, permissions, device setup).
Support identity and access management tasks such as password resets, MFA support, and role-based access.
Ensure adherence to IT policies and basic security best practices.
Infrastructure & Operations Support:
Assist with routine checks on network devices, servers, and cloud services.
Support backup processes, patching, updates, and system documentation.
Escalate complex technical issues to the IT Lead or vendors when required.
Asset & Inventory Management:
Maintain accurate records of IT assets, including laptops, accessories, and licenses.
Support device provisioning, configuration, and replacement processes.
Assist with audits and asset lifecycle tracking.
Documentation & Reporting:
Maintain clear documentation for common IT issues, fixes, and procedures.
Provide weekly updates on resolved issues, pending tickets, and recurring problems.
Qualifications & Work Experience
Bachelor’s Degree or HND in Computer Science, Information Technology, Engineering, or a related field.
1 – 3 years of experience in IT support, helpdesk, or technical operations (internship experience acceptable).
Skills & Competencies:
Basic understanding of computer hardware, operating systems (Windows), and networking fundamentals.
Familiarity with email systems, productivity tools, and ticketing systems.
Willingness to learn cloud platforms, security concepts, and enterprise IT tools.
Strong problem-solving skills and attention to detail.
Good communication skills and a customer-service mindset.
Ability to work independently, manage time effectively, and follow procedures.
Why Join Us?
At Ceviant, we are redefining financial and digital services through Client Service, Integrity, Excellence, and Partnership.
As an Entry-Level IT Officer, you will gain hands-on exposure to real-world systems, security, and infrastructure while growing your career in a collaborative and innovative environment.
Application Closing Date
Not Specified.
How To Apply
Interested and qualified candidates should send their CV and a brief cover letter to: recruitment@ceviant.co using the Job Title as the subject of the mail.