Customer Service & Front Desk Associate
Location: Lagos
Employment Type: Full-time
Job Overview
- We are looking for a poised, articulate, and dependable Customer Service & Front Desk Associate to manage front-of-house operations and client communications for our boutiquestudio in Ikeja.
- In this role, you will be the first point of contact for our clients—welcoming guests, coordinating appointments, answering inquiries across phone and WhatsApp, and ensuring the front desk runs seamlessly.
- The ideal candidate is naturally well-spoken, attentive, calm under pressure, and carries a neat, professional presence without overdoing it.
Key Responsibilities
- Client Reception & Experience: Warmly greet clients on arrival, manage check-ins, and maintain a quiet, orderly, and pristine reception lounge.
- Booking & Inquiries: Promptly manage client inquiries, bookings, reschedules, and follow-ups across calls, WhatsApp, and email.
- Basic Social Media Oversight: Monitor incoming DMs and comments across social platforms to route booking requests to WhatsApp/the booking system (collaborating with our remote digital team).
- Payment & Daily Records: Process card/transfer payments, log daily appointments, and reconcile daily service logs.
- Operational Coordination: Liaise between arriving clients and therapists to ensure appointments start strictly on schedule.
Key Requirements
- Minimum qualification of an HND (Higher National Diploma) or Bachelor’s Degree.
- Exceptional Communication Skills: Fluent, well-spoken, and articulate in written and spoken English, with a courteous, warm phone manner.
- Front-of-House Demeanor: Naturally calm, polite, and mature; understands boutique client privacy and professional boundaries.
- Tech & Digital Literacy: Comfortable with WhatsApp Business, Google Sheets/calendar tools, and a basic working understanding of how Instagram/TikTok messaging works.
- Punctuality & Proximity: High commitment to punctuality; must live within a realistic, easy daily commute to Ikeja.
Salary
N120,000 monthly.
Application Closing Date
26th October, 2026.
How to Apply
Interested and qualified candidates should send a WhatsApp message to 08134369372 or send an email to: redlensconsulting@gmail.com using the job title as the subject.
BrowseCareersPlease include the following directly in the body of your email:
- Full Name, Active Phone Number, and WhatsApp Number
- Current Residential Area / Location in Lagos
- Highest Qualification & Course of Study (e.g., HND in Business Admin)
- Brief summary of your past experience in customer care, retail, or front desk roles
- Attach your CV.
Note: Only shortlisted candidates living within an accessible commute to Ikeja will be invited for an in-person interview.