Customer Service Representative
Location: Asokoro, Abuja (FCT)
Employment Type: Full-time
Industry: Event Rentals
Working Hours & Schedule: 8:00 AM–5:00 PM (Monday to Saturday)
Job Summary
- Our client is seeking an organised and customer-focused Customer Service Representative to manage inquiries, bookings, rental orders, and after-sales support.
- The successful candidate will ensure quality service, coordinate with internal teams, and build positive customer relationships to support business growth.
Responsibilities
- Respond to inquiries via phone, email, WhatsApp, and social media.
- Process rental bookings, manage orders, and follow up with customers.
- Provide information on rental items, prices, and booking procedures.
- Coordinate deliveries and pickups with the Operations/Logistics team.
- Resolve complaints and escalate complex issues when necessary.
- Promote additional rental items and encourage repeat business.
- Maintain accurate booking records and customer documentation.
- Work with internal teams to ensure timely service delivery.
- Assist with administrative and promotional activities.
Requirements
- Bachelor's Degree with 1 year experience.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good organisational skills and attention to detail.
- Ability to manage complaints professionally and multitask effectively.
- Basic computer proficiency and accurate record-keeping skills.
- Ability to work well with a team and follow up on customer requests.
- Experience in customer service, sales, or event rentals is an advantage.
- Availability to work from 8:00 AM to 5:00 PM, Monday to Saturday.
Salary
N120,000 monthly.
Application Closing Date
19th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@santusconsulting.com using "Customer Service Representative" as the subject of the email.
In the body of your email, respond to these questions;
- Where do you currently reside? Eg Garki, Abuja
- How many years of experience do you have in customer service or sales?
- Do you understand/have experience with renting equipments?
- Have you managed bookings and inquiries through phone, WhatsApp, email, or social media? Briefly describe your experience.
- How would you handle a complaint about a delayed rental delivery?
- Are you familiar with Microsoft Excel or any other software used in managing customers?
- Are you available to work from 8:00 AM to 5:00 PM, Monday to Saturday?