Online Sales / Telesales Officer
Location: Lagos
Employment Type: Full-time
Key Responsibilities
Lead Generation & Conversion:
- Prospect, qualify, and convert inbound/outbound leads from websites, social media, live chat, and email campaigns.
- Manage the full online sales cycle: first contact → order completion → post-sale follow-up.
Customer Engagement:
- Respond to inquiries via email, phone, SMS, and social media with persuasive, brand-consistent messaging.
- Conduct product consultations and recommend solutions to increase basket size (upsell/cross-sell).
E-commerce Management:
- Create and optimize product listings (titles, descriptions, images, SEO) on platforms like Shopify, Amazon, eBay, Magento.
- Monitor inventory levels and coordinate with logistics to prevent stockouts.
Digital Marketing & Analytics:
- Execute campaigns via Google Ads, Facebook/Instagram, and marketplace ads.
- Track KPIs: conversion rate, average order value (AOV), customer acquisition cost (CAC), churn.
- Use tools like Google Analytics, Salesforce, HubSpot for reporting and optimization.
Customer Success:
- Handle complaints, returns, and ensure high satisfaction.
- Implement CRM/email marketing flows (cart abandonment, upsell sequences, VIP re-engagement).
Salary
N200,000 - N500,000 monthly.
Application Closing Date
30th November, 2026.
How to Apply
Interested and qualified candidates should send their CV to: pcplacenigeria@gmail.com using the job title as the subject of the mail.