Customer Service Officer
Location: Akinyele, Oyo
Employment Type: Full-time
Responsibilities
- Provide exceptional customer service through phone, email, and online channels.
- Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
- Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
- Follow established protocols and procedures for handling customer interactions.
- Accurately document customer interactions and maintain detailed records.
- Identify and escalate complex issues or complaints to the appropriate team.
- Adapt to changing customer needs and situations with a positive and professional attitude.
- Work effectively within a team environment to achieve customer service goals.
- Maintain a positive and professional demeanor even in challenging situations.
- Participate in ongoing training and development to enhance customer service skills.
- Contribute to a positive and supportive work environment for colleagues.
Requirements and Qualifications
- Minimum of an HND / BSc Degree in related discipline.
- 2+ years of experience in customer service.
- Must be fluent in Yoruba and Hausa Language.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution skills.
- Commitment to providing excellent customer service.
- Ability to handle pressure and stress effectively.
- Enthusiasm for building relationships with customers.
- Gender: Female.
Salary
N150,000 monthly.
Application Closing Date
18th November, 2026.
How to Apply
Interested and qualified candidates should
Click here to apply online