Technical Customer Service Manager
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Summary
- We are seeking an experienced Customer Service Manager to oversee customer complaints, after-sales service, warranty management, and service coordination.
- The ideal candidate should have experience in HVAC, engineering, or technical equipment industries and be committed to delivering excellent customer satisfaction.
Key Responsibilities
- Manage customer enquiries, complaints, and escalations, ensuring timely resolution.
- Coordinate after-sales services, repairs, maintenance, and warranty claims.
- Liaise with technical teams to resolve equipment-related issues.
- Monitor service requests and ensure prompt follow-up with customers.
- Build and maintain strong customer relationships.
- Maintain accurate records of customer complaints, service activities, and warranty claims.
- Prepare customer service reports and identify areas for improvement.
Requirements
- Bachelor's Degree or HND in Business Administration, Engineering, or a related field.
- 2–4 years of relevant experience in customer service or after-sales service.
- Experience in HVAC, engineering, or technical equipment industries is highly preferred.
- Knowledge of warranty management, complaint resolution, and service coordination.
- Strong communication, problem-solving, and organisational skills.
- Proficiency in Microsoft Office and ERP/CRM systems.
Salary
N300,000 - N400,000 / Month.
Application Closing Date
28th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using "CUSTOMER SERVICE MANAGER-HVAC" as the subject of the email.