Business Operations Manager
Location: Lagos
Employment Type: Full-time
Job Purpose
- The Business Operations Manager will oversee and drive Bringforth Services’ business operations in Nigeria, with responsibility for revenue growth, business development, strategic partnerships, and client relationship management.
- The role will ensure efficient service delivery, strong financial performance, operational excellence, and effective team management to support the company’s growth and business objectives.
Key Responsibilities
- Business Development (B2B & B2C): Manage incoming business enquiries from corporate clients and individual customers, ensuring prompt responses, accurate quotations, effective follow-up, and conversion of enquiries into confirmed business. Identify opportunities to generate additional revenue, improve conversion rates, and grow the company's business portfolio in Nigeria.
- Client Relationship Management: Build and maintain strong relationships with corporate clients and individual customers. Ensure clients receive timely communication, professional service, and consistent follow-up to encourage customer retention, repeat business, referrals, and long-term partnerships.
- Operations Management: Oversee daily operations, coordinate travel services and supplier relationships, ensure timely and accurate service delivery, and maintain operational efficiency and quality standards.
- Financial Management: Manage budgets, monitor revenue and expenses, track profitability, ensure appropriate financial controls, and prepare periodic business performance reports.
- Team Leadership: Supervise and develop the Nigerian team, set performance targets, monitor productivity, and promote accountability and effective collaboration.
- Customer Experience and Supplier Management: Ensure excellent service delivery across all customer touchpoints, promptly resolve complaints and service issues, maintain customer satisfaction, and negotiate favourable terms with suppliers and service partners.
- Compliance and Risk Management: Ensure adherence to applicable regulations, company policies, contractual obligations, and operational standards while identifying and mitigating business risks.
- Strategic Planning and Performance Monitoring: Develop and implement business plans, monitor key performance indicators, identify opportunities to improve service delivery and business performance, and report progress and recommendations to executive management.
Key Performance Indicators (KPIs)
- Revenue growth and achievement of sales targets.
- New customer acquisition and customer retention.
- Profitability and effective budget management.
- Operational efficiency and service quality.
- Team productivity and achievement of business objectives.
- Compliance with applicable regulatory requirements.
Qualifications and Experience
- Bachelor's Degree in Business Administration, Management, Marketing, Finance, or a related field.
- 3–6 years of relevant experience in business development, operations, commercial management, or a related role.
- Ability to take ownership of role and drive result
- Proven ability to generate revenue, manage budgets, lead teams, and build business relationships.
- Strong leadership, negotiation, analytical, communication, and problem-solving skills.
- Proficiency in Microsoft Office and relevant business management tools.
- Experience in travel, tourism, hospitality, or business services is an advantage.
Remuneration
- Monthly salary of N300,000 – N400,000, depending on qualifications and experience,
- Other additional benefits subject to company policy.
Application Closing Date
28th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: taelahradvisory@gmail.com using "Business Operation Manager" as the subject of the mail.
Note: Only Shortlisted Candidates will be contacted.