Customer Support Representative
Location: Ikoyi, Lagos
Job Summary
- We are looking for a friendly, customer-focused, and service-oriented Customer Support Representative to manage customer enquiries and provide excellent customer service.
- The ideal candidate will handle customer communications, assist with orders and delivery follow-ups, resolve complaints, and ensure a smooth and positive customer experience across all communication channels.
Key Responsibilities
- Respond promptly and professionally to customer enquiries via telephone calls, WhatsApp, and social media platforms.
- Assist customers with product information, pricing, orders, payments, and delivery enquiries.
- Coordinate with sales, production, and delivery teams to ensure timely order fulfillment.
- Monitor customer orders and provide updates on delivery status.
- Handle customer complaints, feedback, and service issues professionally, escalating unresolved matters where necessary.
- Maintain accurate records of customer enquiries, orders, complaints, and resolutions.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Support customer engagement activities across social media and other communication channels.
- Identify recurring customer concerns and recommend improvements to service delivery.
- Prepare and submit customer service reports as required.
- Maintain professionalism, confidentiality, and compliance with company policies and procedures.
- Report unsafe acts and conditions and participate in applicable QHSE activities.
- Take responsibility for personal safety and the safety of co-workers.
- Perform other duties as assigned by management.
Requirements
- Minimum of SSCE; OND or equivalent qualification will be an added advantage.
- 1–2 years of experience in customer service, customer support, sales support, or a related role will be an advantage.
- Excellent verbal and written communication skills.
- Good customer relationship management and problem-solving skills.
- Basic computer literacy and familiarity with WhatsApp Business and social media platforms.
- Good organizational skills, attention to detail, and ability to multitask.
- Ability to remain calm, polite, and professional when handling customer complaints.
- Strong interpersonal skills and a customer-first attitude.
- Ability to work effectively in a fast-paced environment.
- Willingness to work full-time, on-site in Ikoyi, Lagos.
- Willingness to reside in company-provided accommodation, where applicable.
- Knowledge of basic customer service procedures and food/beverage customer handling practices will be an advantage.
Salary
N100,000 - N120,000 monthly.
Application Closing Date
7th November, 2026.
How to Apply
Interested and qualified candidates should send their Resume to: infowatolexcis@gmail.com using the Job Title as the subject of the email.