Customer Success Intern
Location: Lekki, Lagos
Employment Type: Internship
Industry: Fashion
Job Summary
- We are seeking a friendly, proactive, and customer-oriented Customer Service Intern to support daily customer service operations within our fashion business.
- The successful candidate will assist with responding to customer enquiries, tracking orders, managing customer feedback, and ensuring a smooth and positive customer experience.
- The ideal candidate should possess good communication skills, attention to detail, a willingness to learn, and an interest in fashion and customer relations.
Key Responsibilities
Customer Service and Communication:
- Respond promptly and professionally to customer enquiries via WhatsApp, phone calls, email, and social media platforms.
- Provide accurate information about products, prices, available designs, sizes, measurements, and delivery timelines.
- Maintain a polite and professional approach when communicating with customers.
- Follow up on unanswered enquiries and ensure customers receive timely feedback.
Order Management and Tracking:
- Assist in recording and monitoring customer orders from confirmation to delivery.
- Follow up with the production and dispatch teams on order progress.
- Keep customers updated on the status of their orders and communicate delays when necessary.
- Confirm customer details, measurements, design specifications, and other order requirements where applicable.
- Ensure customer requests are accurately documented and communicated to the relevant departments.
Customer Relationship Management:
- Follow up with customers after purchases to confirm satisfaction and obtain feedback.
- Maintain positive relationships with existing and prospective customers.
- Assist in encouraging repeat purchases through quality service and timely follow-up.
- Maintain accurate records of customer enquiries, interactions, complaints, and resolutions.
Complaints and Issue Resolution:
- Receive and document customer complaints professionally.
- Assist in resolving issues relating to product quality, fitting, alterations, delivery, and order fulfilment.
- Liaise with the production, sales, and operations teams to address customer concerns.
- Escalate complex or unresolved complaints to the appropriate supervisor.Administrative and Reporting Duties
- Maintain an organised and updated customer database.
- Prepare daily reports covering customer enquiries, orders, pending follow-ups, complaints, and resolutions.
- Assist with managing messages and enquiries received through the company's social media channels.
- Ensure customer records and order information are properly documented.
- Perform other customer service duties as assigned by the supervisor.
Team Collaboration:
- Work closely with the sales, production, dispatch, and operations teams to ensure efficient order fulfilment.
- Communicate customer feedback and recurring concerns to the relevant team members.
- Participate in team meetings, training sessions, and other activities aimed at improving customer experience.
Requirements and Qualifications
- Minimum of an OND or currently pursuing/completed an HND or Bachelor's degree in any relevant discipline. Candidates with an SSCE qualification and strong communication skills may also be considered.
- Good verbal and written communication skills.
- Basic computer skills and familiarity with WhatsApp, email, and social media platforms.
- Good organisational skills and attention to detail.
- Ability to multitask, follow instructions, and work effectively with a team.
- A positive attitude, willingness to learn, and professional disposition.
- An interest in fashion, clothing, or retail is an advantage.
- Previous customer service experience is an added advantage but not compulsory.
Salary
N150,000 / month.
Application Closing Date
30th November, 2026.
Method of Application
Interested and qualified candidates should forward their CVs to: talent@amaniadvisory.com using the position as the subject of the email.