Company: Huko Advisory Services
Position: Customer Success Manager / Social Media Manager
Job Type: Full-time
Location: Abuja (FCT)
Salary: N200,000/month
Job Description:
Client Relationship Management:
Act as the primary contact for clients and maintain strong professional relationships.
Resolve customer inquiries, complaints, and service-related issues promptly.
Onboard new clients and ensure smooth service delivery.
Customer Satisfaction & Reporting:
Monitor client satisfaction and recommend improvement strategies.
Track feedback and prepare periodic performance reports.
Collaborate with internal teams to enhance service efficiency and retention.
CRM & Digital Tools:
Use CRM systems and digital tools for documentation, follow-ups, and communication.
Support social media management by creating, scheduling, or engaging with content (added advantage).
Assist in monitoring online interactions and maintaining the company's digital
presence (added advantage).
Requirements:
Bachelor's Degree in Marketing, Communications, Business Administration, or related field.
Proven experience in customer service, customer success, or related roles.
Experience managing business social media accounts is a plus.
Highly tech-savvy and proficient with CRM systems, digital tools, and productivity software.
Strong written and verbal communication skills.
Ability to multitask, manage time effectively, and work proactively.
Professional, solution-oriented, and client-focused.
Must reside in Abuja and be available to start immediately.
Method of Applying:
Interested candidates should visit: www.jobinabuja.com to submit your CV.