Customer Service Associate
Location: Alimosho, Lagos
Employment Type: Full-time
About the Role
We’re looking for a proactive, solution-driven Customer Service Associate to lead and scale our customer support operations.
You will oversee all customer support channels (calls, chats, emails, WhatsApp), manage escalations, lead the support team, and implement service processes that enhance customer satisfaction.
This role is ideal for someone experienced in fast-paced environments such as food delivery, e-commerce, logistics, or tech platforms.
Key Responsibilities
Lead daily customer support operations
Manage escalations and complex complaints
Set KPIs and performance targets for the support team
Recruit, train, and coach customer service representatives
Develop SOPs for refunds, cancellations, and delivery issues
Track CSAT, response time, resolution time, and complaint rates
Coordinate with restaurant partners and riders to resolve service issues
Drive continuous process improvement and automation
Act as the main point of contact for our customers/partners, ensuring their experience with our app is positive and seamless.
You will be responsible for providing exceptional customer service and resolving inquiries and issues related to the product deliveries.
Requirements
Bachelor’s degree in business administration, Communications, or related field
4 - 7 years’ experience in customer service operations
Experience in food delivery, e-commerce, logistics, or tech is an advantage
Strong leadership, communication, and problem-solving skills.
Salary
N250,000 per month.
Application Closing Date
6th March, 2026.
How to Apply
Interested and qualified candidates should send their CV to: growthpartnersintermediaries@gmail.com using the job title as the subject of the mail.