Customer Service Representative
Location: Abuja (FCT)
Role Overview
As our Customer Service Representative, you are the heartbeat of the shopping experience. You aren’t just processing transactions; you are building relationships. Whether you’re helping a customer find the perfect gift or resolving a shipping delay, your goal is to ensure every person leaves happier than when they arrived.
Key Responsibilities
Customer Engagement: Greet customers warmly and provide expert guidance on our products and services.
Problem Solving: Efficiently handle returns, exchanges, and complaints.
Transaction Management: Process sales, operate the POS system, and manage cash/digital payments accurately.
Store Maintenance: Assist in merchandising, restocking shelves, and ensuring the sales floor looks pristine.
Communication: Answer phone inquiries and respond to customer emails or chat messages with a professional and helpful tone.
Requirements
Interested candidates should possess an OND, HND, or Bachelor's Degree with 1-3 years experience.
Previous experience in same role.
Availability to work flexible hours, including weekends and holidays.
Tech Savvy: Familiarity with POS systems or basic CRM software is a plus.
Application Closing Date
28th February, 2026.
How to Apply
Interested and qualified candidates should forward their CV and Photograph to: tivanaworkforce@gmail.com using the Job Title as the subject of the email.