Administrative Officer /CRM Manager
Location: Makurdi, Benue
Employment Type: Full-time
Role Summary
The Administrative Officer / CRM Manager will be responsible for coordinating office administration, managing customer and sales data, overseeing CRM processes, supporting the sales team with reports and follow-ups, and ensuring seamless communication with customers and internal teams.
Key Responsibilities
Administrative Functions:
Manage day-to-day office operations and documentation.
Maintain structured physical and digital filing systems.
Prepare reports, letters, memos, and meeting minutes.
Coordinate schedules, meetings, and staff logistics.
Monitor and replenish office supplies.
Assist with staff documentation and onboarding records.
CRM & Sales Support:
Maintain and update the CRM database with accurate customer and transaction records.
Track leads, customer interactions, and sales activities.
Generate daily, weekly, and monthly performance reports.
Support the sales team with customer follow-ups and order processing.
Monitor customer payment status and assist with debt follow-up.
Segment customers for engagement, promotions, and retention strategies.
Customer & Operations Coordination:
Respond promptly to customer inquiries and complaints.
Coordinate with warehouse and logistics for order fulfillment and delivery updates.
Ensure excellent customer experience and service timelines.
Key Performance Indicators (KPIs)
Accuracy and completeness of CRM data
Timeliness of reports
Customer response time
Efficiency in sales support
Customer retention rate
Administrative process efficiency.
Required Qualifications
Bachelor’s degree in Business Administration, Management, or related field.
2–4 years’ experience in an administrative, operations, or CRM role.
Required Skills & Competencies:
Digital & Technical Skills:
Proficiency in Google Workspace(Docs, Sheets, Drive, Forms, Calendar).
Strongspreadsheet management & reporting skills(Google Sheets / Microsoft Excel).
Professionalbusiness emailing and email management.
Hands-on experience withCRM software(or ability to learn quickly).
Document management and digital filing.
Data entry with a high level of accuracy.
Administrative & Operational Skills:
Office administration and workflow coordination.
Record keeping and documentation management.
Meeting coordination and calendar management.
Inventory and supply monitoring.
Communication & Customer Management:
Excellent written and verbal communication.
Customer relationship management and complaint resolution.
Strong interpersonal and stakeholder management skills.
Analytical & Productivity Skills:
Report generation and data analysis.
Attention to detail and high level of accuracy.
Time management and ability to meet deadlines.
Problem-solving and process improvement.
Behavioural Competencies:
High level of organisation and proactiveness.
Ability to multitask and work in a fast-paced environment.
Strong sense of responsibility and confidentiality.
Team player with a results-driven mindset.
What We Offer
Competitive salary
Performance-based incentives
Career growth opportunities
Structured and professional work environment.
Application Closing Date
31st March, 2026.
How to Apply
Interested and qualified candidates should send their CV in PDF format with job title and a well written cover letter to: Career@bridgehedge.org using the Job Title as the subject of the mail.
Note: Applicants must be qualified in both roles and be computer literate.