Junior Customer Support Specialist
Fully Remote (Work from Anywhere)
Duties
Respond to email, live chat, and phone inquiries from existing customers and prospects
Advise customers on the best way to use the software to meet their needs
Track customer interactions in Salesforce
Assist prospects during their trial period to ensure they understand the product functionality
Serve as a conduit for customers to communicate product and feature requests to Product Managers
Assist our Customer Success Managers in dealing with large customers
Click below to apply: https://t.co/28S4xmyW3a