Customer Service Executive
Location: Mafoluku, Lagos
Employment Type: Full-time
Industry: Logistics / Customer Experience Operations
Job Summary
- FMR Agency is recruiting a Customer Service Executive to manage customer interactions and ensure seamless service delivery within a structured logistics and shipping environment.
- The successful candidate will be responsible for handling shipment inquiries, resolving customer concerns, maintaining professional communication, and supporting customer retention efforts.
- This role requires strong communication skills, attention to detail, and the ability to manage escalations efficiently.
- Ultimately, you will contribute to customer satisfaction, operational coordination, and service excellence.
Key Responsibilities
- Handle customer inquiries related to shipment status, delays, billing discrepancies, and account registrations.
- Provide accurate tracking updates and maintain proactive communication with customers.
- Coordinate with internal teams to resolve delivery, freight, and dispatch-related concerns.
- Escalate complex issues appropriately and ensure timely resolution.
- Prepare periodic customer service performance reports and maintain accurate service records.
Requirements
- Bachelor’s degree in Business Administration or related field.
- Minimum of 2 years’ experience in a customer service role.
- Strong communication, problem-solving, and conflict resolution skills.
- Ability to manage escalations professionally and maintain service standards.
- Good reporting and documentation skills.
- Ability to work in a fast-paced operational environment.
Working Hours:
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 9:00 AM – 3:00 PM (Twice Monthly).
Salary
N180,000 per month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV and Cover letters to: hr@fmragency.com using the job title as the subject of mail.
Note: Only shortlisted candidates will be contacted.