Operations Manager
Location: Garki, Abuja (FCT)
Employment Type: Full-time
Description
- The Operations Manager will provide strategic and operational leadership for OneVERIFY’s business operations, ensuring seamless coordination across teams, projects, and technology platforms.
- The ideal candidate will be proactive, highly organized, and capable of translating strategic objectives into actionable operational plans.
- This role will oversee internal processes, vendor partnerships, and project execution while ensuring compliance with regulatory requirements and industry standards.
Key Responsibilities
Operational Leadership:
- Manage day-to-day business operations, ensuring efficiency and alignment with organizational goals.
- Develop, implement, and monitor operational strategies, processes, and procedures to optimize performance across teams.
- Lead cross-functional initiatives to enhance workflow, productivity, and customer satisfaction.
Project & Program Management:
- Oversee the planning, execution, and delivery of technology-driven projects, including OneV erify deployments.
- Coordinate with product, engineering, and support teams to ensure milestones are met and quality standards maintained.
- Implement risk management strategies to identify, mitigate, and escalate operational challenges.
People & Team Management:
- Supervise and mentor operations staff, fostering a culture of accountability, efficiency, and continuous improvement.
- Set performance goals, monitor KPIs, and conduct regular evaluations.
- Promote knowledge sharing and ensure effective collaboration across remote and hybrid teams.
Process Optimization & Compliance:
- Analyze existing workflows and recommend improvements for operational scalability.
- Ensure compliance with regulatory frameworks, data privacy laws, and internal policies.
- Develop standard operating procedures (SOPs) and operational manuals for ongoing reference.
Vendor & Stakeholder Management:
- Manage relationships with external vendors, service providers, and government partners.
- Negotiate contracts, monitor service-level agreements, and ensure cost-effective operations.
- Serve as a liaison between senior management and operational teams, providing reports and insights to guide decision-making.
Reporting & Analytics:
- Maintain dashboards, performance metrics, and operational reports for executive leadership.
- Conduct data-driven analysis to inform strategic planning and operational improvements.
- Track progress of initiatives and recommend adjustments to improve efficiency and outcomes.
Required Qualifications
- Bachelor’s Degree in Business Administration, Operations Management, Engineering, or a related field (Master’s preferred).
- Minimum of 7 years’ experience in operations management within technology, SaaS, or fintech companies.
- Strong understanding of digital identity platforms, RegTech, and technology- driven operational workflows.
- Excellent project management, analytical, and organizational skills.
- Proficiency in operational software, dashboards, reporting tools, and collaboration platforms.
- Exceptional leadership, interpersonal, and problem-solving abilities.
Application Closing Date
31st March, 2026.
How to Apply
Interested and qualified candidates should send their CV / Cover Letter to: careers@najirealties.ng using the job title as the subject of the mail.