Retail Showroom Manager
Locations: Abuja (FCT) and Port Harcort - Rivers
Employment Type: Full-time
Job Summary
- The Retail Showroom Manager is responsible for leading the overall operations, sales performance, and customer experience within the showroom.
- This role ensures effective merchandising, staff supervision, inventory management, and sales target achievement while maintaining the company's standards in the fast‑paced electronics and home appliances industry.
Job Responsibilities
- Achieve monthly and annual sales targets for electronics and home appliance categories.
- Monitor sales performance, identify gaps, and implement corrective strategies.
- Drive upselling and cross‑selling initiatives across product categories (TVs, refrigerators, ACs, small appliances, gadgets, etc.).
- Analyze customer buying patterns and recommend promotional activities.
- Oversee daily showroom activities to ensure smooth operations.
- Maintain showroom hygiene, visual merchandising, and product display standards.
- Ensure all demo units are functional and updated with correct pricing and specifications.
- Coordinate with service teams for product demos, installations, and after‑sales support.
- Ensure a premium customer experience at every touchpoint.
- Handle escalated customer complaints and resolve issues promptly.
- Guide customers through product comparisons, features, warranties, and financing options.
- Manage relationships with walk‑in, repeat, and corporate customers.
- Conduct regular training on product knowledge, sales techniques, and customer service.
- Monitor staff attendance, grooming, and disciplinary standards.
- Oversee stock levels, replenishment, and stock rotation of showroom items.
- Conduct regular stock audits and reconcile discrepancies.
- Coordinate with the warehouse for incoming shipments and timely product availability.
- Prepare daily, weekly, and monthly sales and inventory reports.
- Ensure compliance with company policies, safety guidelines, and warranty procedures.
- Monitor pricing adherence, promotional activities, and competitor insight.
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- 3–7 years of experience in retail operations, preferably in electronics or home appliances.
- Proven track record in managing a showroom and achieving sales targets.
- Strong leadership and people‑management skills.
- Excellent communication & customer handling.
- Deep product knowledge of consumer electronics.
- Retail software/POS management.
- Inventory control and merchandising.
Application Closing Date
24th March, 2026.
How to Apply
Interested and qualified candidates should send their CV to: eniola.a@fadacresources.com using the job title as subject of the mail.