Travel Agency Manager
Locations: Nigeria
Job Summary
- To lead and manage the overall operations, commercial performance, and service delivery of the travel agency by driving revenue growth, ensuring operational efficiency, maintaining strong supplier relationships, and delivering excellent customer experience
Duties and Responsibilities
- Oversee daily agency operations including reservations, ticketing, and customer service activities
- Develop and implement sales strategies to achieve revenue and profitability targets
- Supervise, coach, and evaluate travel consultants and operational staff
- Build and maintain relationships with airlines, hotels, tour operators, and corporate dients Monitor booking performance, pricing trends, and market opportunities
- Ensure compliance with BS requirements, industry regulations, and company policies
- Approve complex ticketing transactions, refunds, and reissues
- Handle escalated customer complaints and service recovery
- Prepare periodic operational and financial performance reports
- Identify new business opportunities and partnership channels
- Ensure adherence to service quality standards and operational procedures
Key Performance Indicators:
- Monthly and annual sales revenue achievement
- Agency profitability and cost management
- Corporate account acquisition and retention rate
- Ticketing accuracy and reduction in ADM/ACM exposure
- Customer satisfaction and complaint resolution turnaround time
- Staff productivity and performance targets
- Growth in new business and market share.
Functional Knowledgeable in these areas:
- GDS systems (Amadeus, Sabre, Galileo)
- Airline fare construction and ticketing rules
- BSP reporting and airline distribution processes
- Corporate travel management
- Travel industry regulations and documentation requirements
- Sales planning and revenue monitoring
Education and Experiences
- Bachelor's Degree in Tourism, Business Administration, Marketing, or related discipline
- IATA/UFTAA professional certification or equivalent industry qualification is highly required .
- 5-7 years' experience in travel agency or airline commercial operations.
- At least 2-3 years in a supervisory or management role
Application Closing Date
18th March, 2026.
How to Apply
Interested and qualified candidates should submit their Resume and Cover Letter detailing their relevant experience, Location and qualifications to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.