Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Summary
- We are seeking a friendly and customer-focused Customer Service Representative to join their team. As a Customer Service Rep, you will interact with customers, ensuring they have a positive experience.
Key Responsibilities
- Handle customer inquiries via phone, WhatsApp, email, or in-person.
- Assist customers with placing, tracking, or modifying food orders.
- Resolve customer complaints swiftly and professionally.
- Promote products by suggesting popular food items.
- Maintain records of customer interactions and feedback in the CRM.
- Collaborate with kitchen and delivery teams for smooth operations.
- Provide feedback to help improve services.
Requirements
- Minimum HND/BSc in related fields (Customer Service, Hospitality, etc.)
- At least 1 year of customer service experience.
- Experience using CRM systems.
- Excellent communication and interpersonal skills.
- Customer-centric mindset.
- Problem-solving abilities.
- Basic tech skills (handling POS, WhatsApp Business, etc.).
Salary
N100,000 - N150,000 per month.
Application Closing Date
10th March, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hr@verstandresources.com using the job title as the subject of the mail.
Note: Only shortlisted candidates will be contacted.