Customer Care Representative
Vacancy Code: LIG002
Location: Ikeja, Lagos
Employment Type: Hybrid (1 Week Onsite / 1 Week Off)
Job Summary
- Our client is seeking a customer-focused and proactive Customer Care Representative to handle customer inquiries, resolve issues, and ensure a positive service experience.
- The ideal candidate should be responsive, organized, and able to deliver timely support in a hybrid work environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and other channels
- Resolve customer complaints promptly and professionally
- Provide accurate information about products and services
- Maintain records of customer interactions and feedback
- Follow up with customers to ensure issue resolution and satisfaction
- Escalate complex issues to the appropriate department
- Support daily customer service operations
Requirements
- Minimum of OND (or higher qualification)
- At least 1 year of experience in customer care or a related role
- Strong communication and interpersonal skills
- Ability to handle customers professionally and calmly
- Good problem-solving and conflict resolution skills
- Basic computer skills (Microsoft Office, CRM tools are a plus)
- Proximity to Ikeja, Lagos is an added advantage.
Application Closing Date
15th March, 2026.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: Please read carefully before applying.