𝗛𝗲𝗮𝗱 𝗖𝗹𝗶𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀

Job Title: 𝗛𝗲𝗮𝗱 𝗖𝗹𝗶𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀

Sectors: Telco Aggregator/FMCG

Role Overview

The Head of Client Management Services will be responsible for leading and optimizing all client-facing operations, ensuring strong relationships with key trade partners, distributors, modern trade accounts, and institutional clients.

The role focuses on driving client satisfaction, revenue growth, service excellence, and long-term partnerships in a high-volume, fast-paced FMCG environment.

Key Responsibilities

* Own and manage strategic relationships with key clients including modern trade, general trade distributors, wholesalers, and institutional customers

* Act as the senior escalation point for critical client issues and commercial negotiations

* Build long-term, value-driven partnerships that support volume growth, market expansion, and brand visibility

* Ensure seamless execution of orders, billing, claims, and service delivery across all client touchpoints

* Collaborate with all the relevant stakeholders to ensure consistent service levels and on-time fulfillment

* Drive process standardization and best practices across regions and channels

* Identify gaps in client servicing, systems, and processes and drive continuous improvement initiative

* Design and implement client management strategies aligned with business growth plans

* Identify gaps in client servicing, systems, and processes and drive continuous improvement initiatives

* Ensure adherence to company policies, trade terms, and regulatory requirements

* Mitigate risks related to credit exposure, service failures, and contractual obligations

Qualifications & Experience

* Bachelor’s degree in Business, Marketing, Supply Chain, or a related field (MBA preferred)

* 5–7 years of experience in FMCG, Telecoms, Financial Services or Tech-Driven Industries with significant exposure to client management, sales operations, or key account management

* Candidates must possess deep industry knowledge of FMCG business operations, consumer behaviour, route-market model, trade marketing, key account management and distributor/retailer engagement dynamics.

Proven experience leading large, multi-location teams

* Strong commercial acumen and negotiation skills

* Excellent stakeholder management and communication abilities

* Leadership mindset with a strong customer-first orientation

How to apply

Kindly send your application to: victor.f@rovedana.com