Location: Lagos Mainland (Hybrid)
About Role
The role focuses on onboarding customers, responding to inquiries and resolving issues related to payroll, payments, and account issues while ensuring seamless and excellent customer experience.
Key Focus:
- Develop and execute CX strategies to enhance customer satisfaction, retention, and advocacy.
- Conduct and execute proper onboarding of customers.
- Respond to and resolve customers' enquiries via email, direct messages, phone calls and website chat.
- Register and remit statutory deductions on behalf of customers.
- Build strong relationships with customers and stakeholders.
What We’re Looking For:
- 3+ years experience in Customer Service. Fintech experience is an advantage.
- Strong verbal and written communication skills.
- Excellent problem-solving and time management skills.
- Customer-focused mindset with strong attention to detail.
- Knowledge of accounting and tax principles is added advantage.
- Familiarity with CRM and other relevant tools.
- Ability to work in a fast-paced environment.
To Apply, send CV to: jobs@myeazipay.net with the subject Customer Experience Officer