Hours: Mon-Sat | 8:00 AM–6:00 PM
Role: Lead the customer service team and ensure excellent support across phone, WhatsApp, email and social media. Handle escalations, monitor KPIs, and coordinate with logistics, sales and operations.
Requirements
HND/BSc in Business Administration, Communications, Customer Service, or related field
2-3 years customer service experience, with 1-2 years in a supervisory role
Proficient with CRM/call-center or order-management tools
Strong leadership, coaching and conflict-resolution skills
Highly organized and able to multitask
Apply: Send CV to tocjobsltd@gmail.com