For Studio / GO Content House
Position: Customer Service & Client Experience Officer
Job Description:
Respond promptly and professionally to enquiries via WhatsApp,
Instagram DMs, comments, email, and phone
Monitor and engage with messages and comments across social media.
platforms in line with the brand tone
Manage client bookings, schedules, and records accurately
Follow up with clients before and after sessions or events
Handle complaints with discretion and escalate sensitive issues when necessary
Liaise with internal teams to ensure client expectations are met
Support basic social media engagement and other client-facing digital communications when required
Requirements:
Excellent written and verbal communication skills
Strong understanding of Instagram and WhatsApp Business, including DM etiquette, response time, and tone
Highly organised, detail-oriented, and proactive
Strong customer service and problem-solving skills
Ability to work under pressure and manage multiple conversations simultaneously
Previous experience in customer service, hospitality, media, or creative environments is an advantage
Method of Applying:
Interested candidates should visit www.jobinabuja.com to submit your CV