Mall Center Manager
Location: Lagos Island, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a highly capable and results-driven Center Manager to oversee the day-to-day operations, performance, and coordination of all functions within the mall.
- The ideal candidate will be responsible for driving operational efficiency, enhancing customer experience, improving tenant satisfaction, and ensuring the mall achieves its commercial objectives, including increased footfall and revenue performance.
- This role requires strong leadership, coordination across multiple departments, and a hands-on approach to execution.
Key Responsibilities
- Oversee daily operations across all departments including leasing, marketing, facilities, security, and corporate services
- Ensure smooth and efficient functioning of the mall at all times
- Drive implementation of strategies to improve footfall, tenant performance, and customer experience
- Monitor and manage operational performance against defined KPIs
- Coordinate cross-functional teams to ensure alignment and execution
- Supervise and hold department heads accountable for performance
- Ensure high standards of cleanliness, safety, and facility management
- Oversee security operations to ensure a safe and controlled environment
- Address tenant concerns and ensure strong tenant relationships
- Monitor service delivery from vendors and outsourced partners
- Identify operational inefficiencies and implement improvements
- Provide regular performance reports to management.
Requirements
- Bachelor’s Degree in Business Administration, Management, Real Estate, or related fields
- 8 - 10 years’ experience in mall management
- Strong leadership and team management experience
- Proven ability to manage multi-functional teams
- Strong operational and problem-solving skills
- Good understanding of retail environments and customer experience
- Ability to manage vendors and service providers effectively
- Strong communication and coordination skills
- Ability to work under pressure and manage multiple priorities.
Candidate Profile (Preferred):
- Hands-on and execution-focused
- Strong leadership presence and accountability mindset
- Highly organized and structured
- Commercially aware with understanding of business performance drivers
- Proactive and solution-oriented
- Ability to drive discipline and enforce standards
- Comfortable working in a dynamic and evolving environment.
Salary
N750,000 - N1,000,000 monthly (Negotiable).
Application Closing Date
1st July, 2026.
How to Apply
Interested and qualified candidates should send their Applications to: mbmlcareers@gmail.com using the Job Title as the subject of the email.
Important: The subject line of your email must include the job title you are applying for.